Our first and largest module

The beginning
The bank & finance module was the first one we ever created on the James® platform. The first virtual agent based on this module went live in early 2017 and has since been under constant evolution. This has made sure it is our biggest module to date.

It is also our most popular module. The incredible experience we have accumulated through our collaboration with major financial institutions gives us a unique advantage when creating new virtual agents for companies in the bank and finance sector. We are, by far, the most experienced providers of virtual agents in the industry, and our customer list is consistently and continuously growing.

Quick time to market
The bank & finance module redefines the term “off-the-shelf” in AI-powered virtual assistants. We can deliver a demo the next day, and have you up and running with your own virtual bank & finance agent within 4 weeks, providing your customers with the next generation of digital assistance.

Some of the bank & finance module’s unique, out of the box features:

  • Over 2000 unique and tailor-made intents: They cover close to every imaginable bank & finance-related question.
  • Access to Boost AI’s expert bank & finance AI teams: Some of our most experienced AI trainers have been expanding and evolving the bank & finance module since our inception. They will make sure you get the virtual agent that’s perfect for you.
  • A revolution in customer service and availability: One of our customers using the bank & finance module reported that their bot was cutting telephone wait times and decreasing emailed customer enquiries by 30% after only two weeks.
  • The foundation for Scandinavia’s best virtual agents: The majority of Scandinavian virtual assistants in bank & finance are based on this module. That’s an incredible amount of experience to build a virtual agent on.



The James® platform can handle an infinite amount of modules and languages simultaneously.

We understand that no-one wants to limit themselves, and your virtual agent should be no different. Virtual agents built on our platform can be based on one or several of our modules, and our customers are free to create their own perfect combination.

We constantly build new and expand existing modules to suit our customers’ needs and integrate them into the already existing agents, expanding their abilities seamlessly.

If you still can’t find the module that is perfect for your organization, chances are that it is under construction. Quality is of the utmost importance to us - we don’t release new modules before they are fully operational. Contact us for more information.

All our models are equipped with:

  • An extensive pre-trained language understanding: We have English, Norwegian, Swedish, Danish, Spanish, Finnish and Brazilian AI trainers improving the modules in their own language.
  • A tried and true platform to build your virtual agent on: We are continuously developing the modules for all our clients and have been doing so for longer than any other AI customer service company. We know what works and what does not.
  • The world’s most robust natural language processing (NLP) algorithms: They enable any virtual agents built on the James® platform to truly understand what the customers are asking for, not just reply to keywords, which is severely restricting.

Virtual agents, working in banking, built on the James® platform:

"We haven’t seen another system that can do what these people have created."

Glenn Sæther
Executive Vice President, Sparebank 1 SR-Bank

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