Not all questions are relevant

Increase interactions
People are curious. And with curiosity comes irrelevant questions that have nothing to do with neither the product nor the organization. The module for general questions was created to deal with these enquiries and - at the same time - stop the loss of interest that often occurs when receiving poor, missing or faulty answers.

Establish trust
Shipping with close to 500 (and counting) intents built to deal with (what we consider) reasonable questions, the module is a great starting point for any organization. It easily answers everything from questions about artificial intelligence to trivia, but our clients usually add their own, specific details. Our experience indicates that these kinds of enquiries should not be underestimated and that they matter to customers, especially when it comes to trusting new technology, such as virtual agents.

The optimal addition
The general questions module is the perfect supplement to any combination of modules - everyone receives these questions, whether they like it or not. We will help organizations set up the perfect answers to the irrelevant questions that are hard to anticipate. Consider using some of the custom and unique humor your organization surely has, as some of our clients have done with great success.

Some of the categories covered:

  • Single words
  • Are you?
  • Finance
  • Greetings
  • Who is?
  • How
  • Purchase
  • Me (Customer/User)
  • Map
  • Language questions
  • Personal finance
  • Price list
  • Social media
  • Questions about the virtual agent
  • Trivia
  • Uncategorised
  • What is?
  • You are



The James® platform can handle an infinite amount of modules and languages simultaneously.

We understand that no-one wants to limit themselves, and your virtual agent should be no different. Virtual agents built on our platform can be based on one or several of our modules, and our customers are free to create their own perfect combination.

We constantly build new and expand existing modules to suit our customers’ needs and integrate them into the already existing agents, expanding their abilities seamlessly.

If you still can’t find the module that is perfect for your organization, chances are that it is under construction. Quality is of the utmost importance to us - we don’t release new modules before they are fully operational. Contact us for more information.

All our models are equipped with:

  • An extensive pre-trained language understanding: We have English, Norwegian, Swedish, Danish, Spanish, Finnish and Brazilian AI trainers improving the modules in their own language.
  • A tried and true platform to build your virtual agent on: We are continuously developing the modules for all our clients and have been doing so for longer than any other AI customer service company. We know what works and what does not.
  • The world’s most robust natural language processing (NLP) algorithms: They enable any virtual agents built on the James® platform to truly understand what the customers are asking for, not just reply to keywords, which is severely restricting.
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