INTERNAL SUPPORT MODULE

INTERNAL SUPPORT MODULE

Personal assistants for everyone

A smarter future
Imagine a world where an infinitely scalable virtual agent, equipped with state of the art artificial intelligence, answers the multitude of important - but trivial - internal questions every business, company or organization faces every single day.

Boost the organization
Thousands of working hours saved. The talented but busy personnel suddenly find themselves with the time to do what really matters and make a difference, enhancing the entire organization in the process. Imagine what it could do for an HR department, for instance.

Ultimate educator
Educating and on-boarding new employees could, theoretically, be done entirely through the virtual agent. It would, at the very least, speed up the processes considerably and promote a kind of self-education we have never seen before. We have created the internal support module for this exact purpose - and it has become reality.

Extremely extensive
Our preliminary predictions makes it odds-on favourite to become our biggest and most comprehensive module. Only our imagination can impose any limitation.

Some of the internal support module’s unique, out of the box features:

  • The employee’s personal assistant: When the virtual agent's access to information is pre-defined, any employee can instantly obtain the necessary information that would normally have to be sourced through human personnel or complex websites.
  • Scalable to fit the organization: Virtual agents built on the internal support module can cover everything from the employee handbook to including more complex questions, such as registering travel expenses.
  • Custom coverage: The module can easily cover single departments, such as HR, or entire businesses - answering every imaginable enquiry. All you need to do is feed the agent your unique answers.
  • Supremely integrable: Add the virtual agent, built on the internal support module, to any software used by the organization and the employees can access it anywhere, saving precious time in the process.

CUSTOMERS IN INTERNAL SUPPORT:

ALL OUR MODULES CAN BE COMBINED

The James® platform can handle an infinite amount of modules and languages simultaneously.

We understand that no-one wants to limit themselves, and your virtual agent should be no different. Virtual agents built on our platform can be based on one or several of our modules, and our customers are free to create their own perfect combination.

We constantly build new and expand existing modules to suit our customers’ needs and integrate them into the already existing agents, expanding their abilities seamlessly.

If you still can’t find the module that is perfect for your organization, chances are that it is under construction. Quality is of the utmost importance to us - we don’t release new modules before they are fully operational. Contact us for more information.

All our models are equipped with:

  • An extensive pre-trained language understanding: We have English, Norwegian, Swedish, Danish, Spanish, Finnish and Brazilian AI trainers improving the modules in their own language.
  • A tried and true platform to build your virtual agent on: We are continuously developing the modules for all our clients and have been doing so for longer than any other AI customer service company. We know what works and what does not.
  • The world’s most robust natural language processing (NLP) algorithms: They enable any virtual agents built on the James® platform to truly understand what the customers are asking for, not just reply to keywords, which is severely restricting.
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