The future of public administration

Digitalizing regions
Our municipality module was built in collaboration with Sem & Stenersen Prokom, a company developing software and content for digitalization of the public sector in Norway.

Smart & proactive
Together, we have created Kari; a virtual public servant that never grows tired of answering the thousands of questions the public sector has to answer about themselves or the services they provide. Kari simplifies processes and saves invaluable resources - both human and financial - while doing it. Kari, or whatever you choose to call her, is fully customizable and is not restricted to one level of government. She can easily be expanded to cover major cities, counties - or even entire countries.

The “local” public assistant
The foundation and framework is ready. All we need are the answers, unique to every region. Virtual public assistants built on our municipality module become as “local” as the employees operating it.

Some of the module’s unique features, out of the box, include:

  • Coverage of the entirety of a local government: The virtual public servant is not restricted to one sector of the local government.
  • APIs to gather dynamic information: Regardless of size, any local government or public administration contains an enormous amount of data that could change by the hour. The module has the ability to gather this information from an updated source instantly.
  • One neural network behind it all: Municipalities, and other levels of public administration, are unique, but also similar. Utilizing our municipality module ensures a productive and collaborative effort on a scale rarely seen.
  • Simplification of previously complex processes: The module drastically reduces paperwork - for both the citizens and the public servants.


The James® platform can handle an infinite amount of modules and languages simultaneously.

We understand that no-one wants to limit themselves, and your virtual agent should be no different. Virtual agents built on our platform can be based on one or several of our modules, and our customers are free to create their own perfect combination.

We constantly build new and expand existing modules to suit our customers’ needs and integrate them into the already existing agents, expanding their abilities seamlessly.

If you still can’t find the module that is perfect for your organization, chances are that it is under construction. Quality is of the utmost importance to us - we don’t release new modules before they are fully operational. Contact us for more information.

All our models are equipped with:

  • An extensive pre-trained language understanding: We have English, Norwegian, Swedish, Danish, Spanish, Finnish and Brazilian AI trainers improving the modules in their own language.
  • A tried and true platform to build your virtual agent on: We are continuously developing the modules for all our clients and have been doing so for longer than any other AI customer service company. We know what works and what does not.
  • The world’s most robust natural language processing (NLP) algorithms: They enable any virtual agents built on the James® platform to truly understand what the customers are asking for, not just reply to keywords, which is severely restricting.
Kari chat-dialog

"We want to be one of the early adaptors of digitalization. This is a very exciting project."

Sondre Andersen, Head of IT, Sandefjord municipality

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