The future of telecom

We allocated considerable resources to ensure that the telecom module lived up to its vast potential. The module was created with the goal to simplify and modernize industries where customer service historically has experienced extremely high volumes of traffic.

Productive collaborations
The virtual agents built on this module will not be optimal, however, without the invaluable input of our customers to ensure they are the perfect fit for each company. Together, we will create and customize the perfect virtual assistant for every telecom company that wants to provide the next generation of customer service.

Intimate marketing
The module covers a vast amount of content, from simple questions about products and plans to complicated enquiries on billing. Together with our clients, we anticipate a revolution in customer relations and unobtrusive marketing, thanks to virtual agents built on the James® platform.

Some of the module’s unique features, out of the box, include:

  • Access to a multitude of telecom-specific intents: We have a dedicated team of telecom experts constantly creating and customizing intents for the telecom industry.
  • Adaptability across the entire industry: We understand that the “telecom industry” is a very broad term and have made sure the module is completely adaptable to every sector.
  • Unrivalled problem-solving accuracy: Expect a decrease in incoming calls to the customer service centre, thanks to the James® platform’s outstanding accuracy in identifying specific problems.
  • Opportunities for proactive marketing: Customize your virtual agent’s responses to suit any ongoing or upcoming campaigns or imminent releases of new products during a customer conversation, without being intrusive.


The James® platform can handle an infinite amount of modules and languages simultaneously.

We understand that no-one wants to limit themselves, and your virtual agent should be no different. Virtual agents built on our platform can be based on one or several of our modules, and our customers are free to create their own perfect combination.

We constantly build new and expand existing modules to suit our customers’ needs and integrate them into the already existing agents, expanding their abilities seamlessly.

If you still can’t find the module that is perfect for your organization, chances are that it is under construction. Quality is of the utmost importance to us - we don’t release new modules before they are fully operational. Contact us for more information.

All our models are equipped with:

  • An extensive pre-trained language understanding: We have English, Norwegian, Swedish, Danish, Spanish, Finnish and Brazilian AI trainers improving the modules in their own language.
  • A tried and true platform to build your virtual agent on: We are continuously developing the modules for all our clients and have been doing so for longer than any other AI customer service company. We know what works and what does not.
  • The world’s most robust natural language processing (NLP) algorithms: They enable any virtual agents built on the James® platform to truly understand what the customers are asking for, not just reply to keywords, which is severely restricting.

Examples of suitable industries for the telecom module:

Wireless services, broadcasting, internet services, cable and satellite television, subscription-based businesses

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