A new era of travel agents

Service & market
The transportation module enables travelers to experience customer service like never before, while at the same time providing transportation companies with unique and intimate marketing possibilities.

Personal assistance
Fancy having access to an AI-powered virtual agent that can tell you which part of the train has available seating, exactly how far away your bus is, or if your connecting flight will wait if you are delayed? Those are just some examples of a possible reality for the transportation companies that are ready for an inevitable, AI-assisted future.

Instantaneous information
The virtual travel agent will be operating in real time, presenting the travelers with the updated information that will make their trip as comfortable as possible, increasing customer satisfaction and reducing wait times in the process.

Evolving transportation service
Only your imagination will determine the limitations of any virtual agent built on the transportation module. The foundation and framework is ready. It has never been easier to join the customer service revolution.

Some of the transportation module’s unique, out of the box features:

  • Customizable travel advice: Give the customers tips on how they should travel, opening an unintrusive, personal and unique marketing channel in the process.
  • Transform the information flow: The transportation module delivers new and personal ways to deliver information to the customers.
  • APIs to gather real time travel information: The travel module is compatible with APIs to gather information in real time from updated sources.
  • Framework for any type of transportation: The module is delivered with the necessary framework for any mode of transportation, while at the same time being integrable on any communication platform.



The James® platform can handle an infinite amount of modules and languages simultaneously.

We understand that no-one wants to limit themselves, and your virtual agent should be no different. Virtual agents built on our platform can be based on one or several of our modules, and our customers are free to create their own perfect combination.

We constantly build new and expand existing modules to suit our customers’ needs and integrate them into the already existing agents, expanding their abilities seamlessly.

If you still can’t find the module that is perfect for your organization, chances are that it is under construction. Quality is of the utmost importance to us - we don’t release new modules before they are fully operational. Contact us for more information.

All our models are equipped with:

  • An extensive pre-trained language understanding: We have English, Norwegian, Swedish, Danish, Spanish, Finnish and Brazilian AI trainers improving the modules in their own language.
  • A tried and true platform to build your virtual agent on: We are continuously developing the modules for all our clients and have been doing so for longer than any other AI customer service company. We know what works and what does not.
  • The world’s most robust natural language processing (NLP) algorithms: They enable any virtual agents built on the James® platform to truly understand what the customers are asking for, not just reply to keywords, which is severely restricting.

Suitable industries for the transportation module:

Airlines, train operators, bus operators, ferry operators, shipping, public transportation, space travel, any future mode of transportation

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