VIRTUAL ASSISTANT COMPONENTS
A virtual assistant consists of more than just artificial intelligence. To make truly great virtual assistant - able to actually help its users - several components are needed. At Boost AI, we provide the parts that make our virtual assistants great - our clients only have to supply the knowledge and experience that has made them the leaders of their industries.
AI does not (yet) represent the sentient, self-learning machines from science fiction. Just like its human
colleagues, the successful AI-powered digital employee has requirements that must be met:
Extensive knowledge and experience of the specific domain:
The specific domain knowledge and experience every client possesses is unique and it is vital that they supply it to their virtual assistant. Users will often see through a mediocre attempt to recreate such information without the client’s specific knowledge. When quality knowledge is applied to a virtual assistant, it also ensures total uniformity in the answers it provides - a feat not easily replicated by their human counterparts. Industry experience is usually exclusive to the client the virtual assistant will represent.
A deep understanding of the specific organization:
Every client we have is unique. For the virtual assistant to authentically represent their brand, it requires an understanding of what its core values and goals are. Additionally, but no less important, is the need for it to reflect the signature touches of the brand. The unique experience of the client is vital to make the virtual assistant provide the assistance that only that specific client can provide.
Advanced abilities in customer care:
The virtual assistant’s customer care abilities will mirror the service its human colleagues provide when applied correctly. When digital and human service becomes more indiscernible, customer satisfaction increases.
Maintenance and upgrades:
A static virtual assistant quickly loses the users’ interest. Replies need to be updated and new intents must be created to deal with changes to a client or the products or services it provides. It also needs the necessary upgrades to deal with the users’ needs - needs and requirements that are sure to increase over time.
When a company chooses Boost AI as their virtual assistant provider, they can rest assured that all these requirements will be met. Boost AI - or a certified partner - builds the virtual assistant in collaboration with the client to ensure that it is the optimal representative of their organization.