boost.ai brings its expertise in automated customer service powered by AI chat and voice to CallMiner’s network of customers, enabling them to deliver outstanding customer experiences, while managing high traffic at reduced costs.
SANDNES, Norway - June 3, 2024 - boost.ai, a leading conversational AI (CAI) solution provider, today announced that it has joined the CallMiner App Marketplace, CallMiner’s one-stop destination for complementary partner technology applications and services, as well as CallMiner product extensions.
Joining the CallMiner App Marketplace helps boost.ai gain additional exposure to CallMiner customers following the recent release of a series of innovations to advance their platform’s Generative AI (GenAI) capability.
“We are thrilled about our continued partnership with Callminer and our listing on the marketplace. This visibility provides us with access to a diverse portfolio of enterprises across various industries and geographies. These enterprises can leverage the boost.ai platform, our expertise, and support to fully unlock the potential of customer service automation,” said Signe Bøhn Bleivik, VP Global Alliances at boost.ai.
The CallMiner App Marketplace features many of the leading contact center and customer experience (CX) service and technology providers. This includes managed service providers that serve small and large enterprise contact centers, change management consultants that help organizations drive transformational change from CallMiner-derived insights, and business process outsourcers (BPOs) who deliver high-performing agents, as well as technology providers that expand the capabilities of the CallMiner platform into areas such as conversational AI, gamification, specialized speech recognition engines, and more.
“We’re thrilled to welcome boost.ai to the CallMiner App Marketplace,” said Scott Kendrick, SVP of Strategy and Alliances, CallMiner. “Their enterprise-ready GenAI powered CAI platform for Customer Servicere present the best in the highly regulated industries, helping to expand the value of the CallMiner platform for our joint customers. Together, we’re empowering organizations to get the most out of their conversation intelligence investments, driving meaningful results in the contact center and enterprise-wide.”
To learn more about the CallMiner App Marketplace, visit the CallMiner website.
About Boost.ai
Boost.ai is a global leader in conversational AI optimized for scale. Boasting the industry's most robust intent portfolio, Boost.ai is pioneering an era of broad-scope virtual agents to deliver the most advanced and scalable technology on the market. With consistent resolution rates of 90%, Boost.ai’s market-leading virtual agent supports enterprise customers across key industries throughout the United States and Europe, including banking, insurance, telecom, retail and more. In 2021, Boost.ai was also named a major player in the IDC MarketScape category, Worldwide Conversational AI Platforms for Customer Service. Key customers include Santander Bank, MSU Federal Credit Union, Aspire General Services, Tokio Marine and more.
About CallMiner
CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality. To learn more, visit CallMiner.com, read the CallMiner blog, or follow us on LinkedIn, Twitter and Facebook.