• Generative AI

Generative AI, at your service

We’ve taken the power of large language models like GPT-4 and combined them with the efficiency and scalability of our conversational AI. The result? Virtual agents that deliver more personalized and automated customer experiences while adhering to strict enterprise standards.

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Benefits of boost.ai + generative AI

Higher accuracy

Our hybrid system surpasses the performance of either model on its own.

Increased control

Take advantage of the strengths of both technologies - without risks.


Reduce costs by using boost.ai for high-traffic areas and generative AI for the rest.

Maximum accuracy, zero risk: a hybrid approach to generative AI

Elevate customer interactions with Generative AI while maintaining full control

Four key Generative Action pillars work together to combine the best safety practices of traditional Conversational AI with the limitless potential of Generative AI. Working in tandem, they ensure that your Virtual Agent does exactly what you want it to.

  • Knowledge

    Use existing content for easy and secure setup

    Accelerate time to market for GenAI-powered customer experiences by leveraging a no-code setup that utilizes company knowledge and data. A combination of LLM prompt engineering and Retrieval Augmented Generation (RAG) skillfully guides the VA toward desired responses.

  • Guardrails

    Enhance control through GenAI-specific guardrails

    Manage and mitigate the risks associated with Generative AI by implementing customizable guardrails on a topic level. These extra checks ensure controlled and secure behavior so you always retain ownership of customer interactions.

  • API Hooks

    Use existing customer data to personalize conversations

    Deliver hyper-personalized and enriched conversations at scale by utilizing APIs in combination with LLMs. Generative Action enables dynamic interactions by deciding when to use customized API Hooks to retrieve predefined information.

  • Action Hooks

    Execute sensitive actions without concern

    Maintain full control in high-stakes interactions by enabling your VA to seamlessly trigger predefined flows. Easy-to-create Action Hooks instruct the VA when to switch from generative to predefined responses and when to escalate to human agents.

Get a first-hand overview of Generative Action
in our on-demand webinar

Empower your customer service agents

Enhance agent productivity and unlock next-level customer service experiences with LLM-empowered features.

  • Handover summary

    Seamless, summarized handovers

    Easily transition between virtual and human agents by offering your team a concise summary of customer interactions.

  • Smart replies

    Adaptable replies in a click

    Let your agents adjust their messaging to match the customer’s tone, from friendly to formal, with AI-generated suggestions.

  • Canned responses

    Personalized quick responses

    Serve up tailor-made replies that draw from conversation history, making each customer feel understood and valued.

Optimize your VA with intuitive AI training

Creativity meets control thanks to robust and user-friendly AI trainer tools designed to save you time and resources.

  • Content suggestion

    AI-powered content suggestions

    Have your virtual agent generate replies that are on-brand and relevant, sourced directly from your website’s content.

  • Training data

    Fast-track your training data

    Input a single training sentence and receive multiple, usable variants for training your virtual agent—cutting days of work.

  • Content rewrite

    Automated response tuning

    Leverage the text-generating capabilities of LLMs in creative ways, like rewriting answers to match length and tone.

  • Translation

    Instant language translation

    Make your customer service truly international, without the need for specialized multilingual agents.

  • Synonym suggestion

    Smart synonym suggestions

    Save time while expanding your virtual agent’s vocabulary. AI synonym suggestions enable more accurate understanding.

Ready to unleash the power of generative AI?
Let our team be your guide

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