Modern businesses struggle to deliver scalable, personalized customer interactions.
By seamlessly integrating boost.ai and Genesys Cloud, we've delivered a plug-and-play solution that enables enterprises everywhere to create outstanding customer experiences at scale.
Today's customers expect fast, hyper-personalized support at every engagement point. However, scaling this to create uniform experiences across channels and platforms while keeping costs in check is a significant challenge.
Many organizations struggle with...
- Increased workloads on live agents, leading to burnout and low retention rates
- Inefficient processes resulting in rising and unsustainable operational costs
- Difficulty meeting compliance and security standards in regulated industries
Businesses need a solution that combines personalization, scalability, and reliability to meet and exceed growing customer expectations. To be a true leader in any industry, businesses must be ahead of the CX innovation curve, not just doing their best to pace it.
Solution Offering: Enterprise-Ready Agentic AI on Genesys AppFoundry
With this launch, boost.ai's powerful GenAI seamlessly integrates with Genesys Cloud™, offering enterprises a true Agentic AI platform that is ready for use in even the most regulated industries. Benefits offered by this integration include:
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24/7 hyper-personalized virtual agent support
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Reduced operational costs through intelligent automation
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Compliance with strict industry regulations in finance, insurance, and more
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Scalable AI solutions designed to grow with your business
"Our collaboration with Genesys enables businesses to cut agent workloads, improve response speeds, and provide a wealth of self-service options for their customers."
– Jerry Haywood, CEO, boost.ai
Better Together: Boost.ai and Genesys: A Proven Partnership for Exceptional Results
For customers like Íslandsbanki, the results speak for themselves, as boost.ai’s platform easily exceeded expectations. The platform mastered the challenging Icelandic language in only a couple of days and automated nearly 50% of all online traffic within 6 months. For 85-90% of Íslandsbanki customers, the addition of AI into the customer experience flow was a positive. Customers cited that they were happy with the answers they received from the chatbot, and liked that they didn’t need to visit a physical branch to receive information that was now readily available outside of business hours. Check out the full case study here.
By combining boost.ai's AI-powered virtual agents with Genesys Cloud's orchestration capabilities, businesses can deliver seamless, omnichannel experiences that delight customers and drive measurable ROI.
About boost.ai: Boost.ai delivers deeply personalized and scalable AI solutions designed for real-world interactions. Trusted by global enterprises in highly regulated industries, boost.ai ensures compliance, security, and exceptional customer experiences at every touchpoint.