• Webinars
  • Adapting CS teams for success in a self-service economy

Adapting CS teams for success in a self-service economy

Monday, 21 August 2023 at 7:29AM ET

Line Danielsen
Edward Boswell
Håvard Dahl-Olsen
Monika Niedbalska
Last updated 07 March 2024

Want to know a secret about AI? Behind every great automated interaction is a team of human experts who make it all possible.

Artificial intelligence is able to perform an incredible number of tasks at lightning-quick speed but, like any other well-oiled machine, it still needs humans to make it work. And that’s where the AI chatbot training comes in.

As the world around us becomes increasingly automated, leading organizations have already begun upskilling existing support and service teams into AI Trainers responsible for building and maintaining the virtual agents that are core to an effective digital strategy.

Combining customer service expertise and existing company knowledge with an aptitude for problem-solving, this new breed of customer experience professionals are quickly becoming an essential part of the modern frontline team - ready to take the self-service future head-on.

Learn what you need to help your frontline team achieve success

Do you manage a customer support team? Or, maybe you work in customer service and are looking to broaden your horizons?

Then this is the webinar for you!

Whether it’s your job to support customers or colleagues, this 60-min webinar will shine a light on the AI chatbot training experts - what they do, how they do it and why it might possibly be the most important role in the future of customer service.

This website is using cookies to provide a good browsing experience

These include essential cookies that are necessary for the operation of the site, as well as others that are used only for anonymous statistical purposes, for comfort settings or to display personalized content. You can decide for yourself which categories you want to allow. Please note that based on your settings, not all functions of the website may be available.

This is how and why we use cookies

Here you can store more detailed information on the cookies used or describe individual cookies in depth.

Your cookie preferences have been saved.