• Webinars
  • Trends: CX benefits of voicebot and chatbot synergy

Trends: CX benefits of voicebot and chatbot synergy

Thursday, 07 March 2024 at 12:53PM ET

Sam Danby
Ramtin Matin
Knut Veiulf Holme
Last updated 10 April 2024

Learn from real-life use cases that investigate the collaborative potential between chatbots and voicebots powered by conversational AI.
With the prevalence of voice assistants like Amazon’s Alexa and Google Assistant, customer expectations to handle enquiries and transactions via voice will continue to grow in 2022, and the technology needs to be there to support them. Transforming phone support with AI-powered voicebots is nothing short of a game-changer, but how can you tap into this trend and incorporate it into an innovation strategy that gives the organization a competitive edge? And are there synergies between voicebots and chatbots that can be leveraged?

That is exactly what this webinar explores with the help of our guest speakers from Sparebank1 SR-Bank and the Norwegian postal service, Posten. Both companies have achieved impressive results with their AI-powered chatbots, and in 2021 they went live with their first voicebot use-cases. SR-Bank has enabled customers to enquire about opening hours for their local branches, while Posten launched a voicebot to help customers track the delivery status of parcels during Black Friday and the busy Christmas season.

With boost.ai’s Head of Voice at the helm, the webinar delivers a thought-provoking discussion with tangible takeaways around the collaborative potential of automated voice and chat as channels that can grow your business, improve customer experience and enhance operational excellence.

This website is using cookies to provide a good browsing experience

These include essential cookies that are necessary for the operation of the site, as well as others that are used only for anonymous statistical purposes, for comfort settings or to display personalized content. You can decide for yourself which categories you want to allow. Please note that based on your settings, not all functions of the website may be available.

This is how and why we use cookies

Here you can store more detailed information on the cookies used or describe individual cookies in depth.

Your cookie preferences have been saved.