Intelligent self-service isn't just smart - it's essential.
It’s no secret that today’s consumers expect immediate service and prefer to find solutions to common problems on their own. In fact, 69% of consumers try to solve issues independently before reaching out to a service representative.
While self-service might seem like an easy win for businesses and consumers alike, traditional self-service platforms often fall short. That’s where AI-assisted tools enter the picture.
Key takeaways:
- Why AI management is knowledge management
- Key elements to address before implementing genAI
- How search plus genAI delivers the best customer experiences
- AI's role in CX: triumphs, traps, real-world cases, and expert tips