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Omnichannel strategies for 2022 and beyond

Thursday, 07 March 2024 at 1:04PM ET

Clay Cardozo
Tim Sheard
Last updated 11 March 2024

Important notice: Due to illness the webinar, originally scheduled to air on 9. December, has been moved. New date is January 11, 2022 at 1 pm ET/7 pm CET/10 am PT.

Social media has changed how customers expect to be able to interact with businesses, from supported channels to hours of availability. What is a true omnichannel service design, and how can automation and consistent messaging be achieved while access points continue to expand?

Tim Sheard from Zendesk will stop in to chat with Boost.ai’s Clay Cardozo about the opportunities and challenges that exist as organizations make this CX transition, and what can be done to align service design with natural customer behavior.

Sign up for the webinar and discover:

  • What does omnichannel actually mean, and how is that different from multichannel?
  • Why can it be difficult for some organizations to transition to an omnichannel approach?
  • What are the benefits of this transition for the customer and the business?
  • What is needed to deploy an omnichannel strategy effectively?
  • Asynchronous versus synchronous messaging
  • How can conversational AI be used to streamline this strategy?
  • What the Zendesk and Boost.ai partnership means for CX
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