Agentic AI for customer service

Agentic AI for customer service is an autonomous or semiautonomous system that not only understands and responds to customer inquiries, but also makes decisions and takes actions to achieve goals across multiple channels and integrated business systems. All without constant human intervention.

Components of Agentic AI in customer service

Contextual orchestration

Uses natural language to understand intent and route processing in a multi-agent environment.

Goal-oriented planning and reasoning

Plans to achieve resolution, not just answers.

Autonomous execution

Takes actions on the user's behalf in connected enterprise systems.

Adaptive decision-making

Changes approach when new information arises.

Clear escalation procedures

Smooth human involvement—both looped and handoff—with full context.

Continuous learning

Improves performance through feedback loops and interaction analysis.

What makes boost.ai Agentic?

Hybrid orchestration model to route between agents

Using a composite orchestration model that combines contextual, generative, and rule-based understanding to route the conversation effectively.

Multi-agent setups that plan, collaborate and execute

With the boost.ai platform you can manage many agents on the same instance that can seamlessly hand off to each other to fulfill the user's needs.

Effective guardrails to keep the agent on track

Out-of-the-box guardrails tailored to your industry and challenges. You can also easily create your own guardrails to ensure extra security.

Flexible retrieval system to fetch the right information and act accordingly

An industry-leading solution that syncs existing content from other systems and organizes it across multiple channels and formats.

Executes across systems on behalf of the user

Securely integrates with CRM, ticketing, banking, and custom business systems to complete tasks.

Escalates with intelligence

Hands off to humans with full context to avoid repetition and reduce handle time. Deeply integrated to CCaaS solutions to align with queues, priority, opening hours etc.

Continuous conversation control and improvement

Puts you in command of every interaction with Agentic Security Features and fine-tuned governance configuration. Real-time oversight, persona-based testing, and automated conversation reviews ensure dialogues stay on track and are continuously optimized.

Do you want to see what our agentic capabilities can do for your customers?

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