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boost.ai featured in Gartner® Critical Capabilities for Conversational AI Platforms report

See why boost.ai earned a 3.99/5.00 score for Customer Self-Service Automation and ranked in the first quartile for AI Agents and Employee Self-Service.

Selecting a Conversational AI Platform (CAIP) represents a significant strategic decision. In our opinion, to achieve long-term growth, enterprises cannot rely on basic chatbots; they require a scalable, agentic architecture.

Gartner’s 2025 Critical Capabilities for Conversational AI Platforms report breaks down the technical requirements for the next generation of Agentic AI.

Why boost.ai is built for the enterprise:

  • The most connected platform: boost.ai offers the highest number of prebuilt channel connectors compared to every other vendor in this research – spanning social media, messaging and CCaaS platforms.

  • Hybrid precision: Our architecture combines rule-based flows with generative AI to ensure accuracy in regulated industries like financial services.

  • Global at the core: With native machine translation and dynamic language switching, our AI Agents are ready for global deployment from day one.

Inside the report:

  • Comparative scores: How 13 vendors stack up across nine critical capabilities, including GenAI enablement and process management.

  • Use-case deep dives: Ratings for Customer Self-Service, Employee Automation and the emerging Conversational AI Agents.

  • Strategic recommendations: Gartner’s advice on mapping GenAI and agentic AI to specific ROI requirements.

Access report:

Disclaimer: Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.