boost.ai named a Leader in 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms

The Gartner report evaluates global AI agent platforms, highlighting their strengths and cautions based on each vendor’s completeness of vision and ability to execute. This evaluation provides a comprehensive overview of the conversational AI market, helping businesses choose the platform that aligns with their requirements. boost.ai doubles down on trust and sets the standard for enterprise-grade AI agents.

boost.ai has been recognized as a Leader by Gartner in the 2025 Magic Quadrant for Conversational AI Platforms. For the third consecutive year, Boost.ai has been recognized in this Magic Quadrant by Gartner for its Ability to Execute and Completeness of Vision. Being named a Leader reinforces our position as a global provider of AI-driven conversations that our customers can trust.

The report states that “Gartner defines the conversational AI platform market as the market for software platforms used to build, orchestrate, and maintain multiple use cases of modalities of conversational automation.” As AI adoption accelerates, customers expect a higher-quality level of self-service and interactions. While enterprises increasingly turn to generative AI to meet these expectations, platforms like boost.ai that combine generative capabilities with proven conversational AI, offer the scalable, reliable solutions needed to deploy with confidence.

“At boost.ai, we’ve always believed that trust is the foundation of enterprise AI. Being named a Leader by Gartner validates our core belief that enterprises deserve AI that is both powerful and responsible,” said Jerry Haywood, CEO of boost.ai. “Our continued focus on trust and scalability is why some of the biggest brands in the world choose boost.”

Some of our strengths, as noted by Gartner, include:

Responsiveness to market changes: reflecting our strong adaptability to constantly evolving market demands, as we continue to invest in differentiating features.

Customer experience: distinguished by rapid activation times and high service levels, it positions us among the top vendors in Gartner’s customer experience research.

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Gartner, “Magic Quadrant for Conversational AI Platforms”, by Gabriele Rigon, Justin Tung, Bern Elliot, Arup Roy, Adrian Lee, Uma Challa, 12 August 2025.

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