boost.ai recognized as a 'Challenger' in 2023 Magic Quadrant™ for Enterprise Conversational AI Platforms
In this report, Gartner evaluates global chatbot platforms, outlining their strengths and cautions based on each vendor’s completeness of vision and ability to execute. We believe this helps create a holistic overview of the current conversational AI market, allowing businesses to make an informed decision when selecting the right platform for their needs.
For the second consecutive year, Boost.ai has been recognized in this Magic Quadrant by Gartner for its Ability to Execute and Completeness of Vision. We believe being recognized as a Challenger reinforces the company’s strength and leadership within the conversational AI space, as it continues to expand its technology and support a growing roster of clients across the globe.
The report states that “Gartner defines the enterprise conversational AI platform market as the market for software platforms used to build, orchestrate, and maintain multiple use cases of modalities of conversational automation.” As expectations for quality customer service continue to rise globally, boost.ai has refined its technology, deploying industry-leading virtual agents that scale to meet the requirements of enterprise organizations. Boost.ai’s solution is powered by conversational AI, and the platform allows customers to scale up individually to thousands of industry-specific intents, enabling these businesses to effectively manage a very broad scope of customer queries in a matter of weeks in virtually any industry. With consistent 90% resolution rates, the solution facilitates immediate responses with accuracy, while its no-code conversation builder and AI trainer program allow customers to self-service their virtual agents and easily deploy service flows in response to customer feedback.
"We believe our placement in the 2023 Gartner Magic Quadrant is a testament to the work our team has done to perfect our solution and expand our existing offers based on new trends and technology." Jerry Haywood - CEO, boost.ai
Some of our strengths, as noted by Gartner, include:
Implementation scalability: This reflects our ability to deliver virtual agents that "know everything" relevant to the client and the use case while also ensuring a low TCO.
Live agent chat integration: Our cost-effective live chat software alternative, Boost Human Chat, is built right into our conversational AI platform, offering unique virtual and human agent synergy. We also offer pre-made integrations, no coding required, for channels like voice and social, contact center software like Zendesk, and many backend system APIs.
Ability to operationalize: Our clients' success with building and launching our virtual agents is clearly evident from the following:
- 550+ live virtual agents across the US and EMEA
- 0% churn to competitors - our clients love us!
- 40% of new customers migrated from competitors
Gartner's Magic Quadrant™ for Enterprise Conversational AI Platforms 2023 report has expired. Instead you can get your complimentary copy of the 2024 Gartner® Market Guide for Conversational AI Solutions.