You conversational AI glossary

Decode the terms shaping AI-powered customer experience.

AI is here to stay — and with it, an ever-growing list of technical terminology to describe new innovations.

But not every new term is groundbreaking, and understanding the difference between a novel concept and recycled buzzword is critical to making informed decisions around AI strategy, investment and implementation.

That’s where we come in.

Our free glossary defines 22 key conversational AI terms you need to know in straightforward, uncomplicated language. Terms such as:

• Large language model (LLM)
• Natural language understanding (NLU)
• Multimodal AI
• Orchestration layers
• And more

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