Conversational AI for credit unions

Embrace a new era of digital member engagement

Discover a conversational AI platform that transforms every interaction into an opportunity to understand and engage better. Offer your members personalized, instant support through a digital experience tailored to their needs.

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Building digital trust through outstanding member experiences

95%+

Resolution rate

80+

live virtual agents in FSI

1,500+

Credit union-ready topics covered out of the box

50+ FTE

Workload consistently automated

Unmatched content library for credit union virtual agents

With over 1,500 credit-union-ready topics built-in, our no-code solution makes it easy to train and maintain AI-powered virtual agents that leverage employee expertise without the need for any technical know-how.

Quickly customize and deploy virtual agents tailored to your brand’s unique needs.
Easily adapt and expand your virtual agent content to align with evolving member queries and services.
Deliver accurate and consistent responses enhancing member satisfaction and trust.

Transforming phone support with conversational IVR

Upgrade and automate your credit union’s phone support with conversational IVR, leveraging the same market-leading NLU that has revolutionized chat interactions. Enhance telephony member service by making legacy phone systems a relic of the past and ensuring seamless, efficient and personalized support around the clock.

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Boost support team efficiency with AI-powered assistance

Integrate a virtual agent for internal support and unlock significant benefits in efficiency and agent productivity. Reduce response times and lighten your team’s workload by automating second-line support tasks to streamline internal operations and boost overall service quality.

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Create deeply personalized member journeys that resonate

Personalize every step of a member’s journey by having your virtual agent interface with existing backend systems and member accounts through secure authentication. All interactions are handled in a friendly, conversational manner, providing a human touch without the need for a live service representative, unless specifically requested.

Boost.ai delivers best-in-class conversational AI. Their solution makes it simple for us to develop virtual agents in-house that are powerful, intelligent and achieve the high member service standards that we set for ourselves.

Benjamin Maxim, Chief Digital Strategy and Innovation Officer at MSU Federal Credit Union

98%

resolution rate

60 FTEs

equivalent workload

45,000

conversations per month

MSU Federal Credit Union

Boost.ai delivers best-in-class conversational AI. Their solution makes it simple for us to develop virtual agents in-house that are powerful, intelligent and achieve the high member service standards that we set for ourselves.

Benjamin Maxim, Chief Digital Strategy and Innovation Officer at MSU Federal Credit Union

98%

resolution rate

60 FTEs

equivalent workload

45,000

conversations per month

Elevate your credit union customer experience—no forms, just facts

Ready to redefine customer service in the financial sector? Our “Complete guide to chatbots for banking” is a game changer—and it’s yours for the taking, no strings attached.
Dive into CX and conversational AI insights tailored for banks and credit unions.

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Works with everything you already use

Natively integrate your virtual agent with the technology you depend on today