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Breaking down the trends: How to drive customer satisfaction in today’s digital world

Wednesday, 25 May 2022 at 4:27AM ET

Henry Vaage Iversen
Mattias Fras
Last updated 07 March 2024

In today’s economic climate, customer satisfaction matters more than a financial institution’s ability to be fast, efficient and convenient. With technologies like artificial intelligence acting as an enabler for scalable customer service, it’s now easier than ever for banks and credit unions to deliver on the promise of automation without sacrificing the personalization that consumers demand. But what are the AI megatrends shaping the digital customer experience, and how can financial institutions capitalize on them to make an impact in 2022 and beyond?

This session takes a deep dive into how conversational AI can help banks differentiate with scalable service and boost customer satisfaction. Plus, we sat down with Mattias Fras, Group Head of AI at Nordea, to hear the banking giant’s AI journey first-hand.

You’ll walk away with actionable insights into how you can begin delivering on customer expectations today.

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