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  • A deep dive into the Total Economic Impact™ of boost.ai

A deep dive into the Total Economic Impact™ of boost.ai

Thursday, 15 December 2022 at 8:04PM ET

Havard Dahl Olsen
Will McKeon-White
Tsih Formuluh
Last updated 11 March 2024

Experts from Forrester reveal how one enterprise organization saw a 293% ROI using the boost.ai platform

The Forrester Total Economic Impact (TEI) study, commissioned by boost.ai and conducted by Forrester Consulting, looks at the benefits, cost-savings, and ROI of the boost.ai conversational AI platform.

In this webinar, experts from Forrester walk through the TEI study and detail how an enterprise organization leveraged virtual agents built on the boost.ai platform to reduce customer service operations costs and increase income while simultaneously improving customer and employee satisfaction.

Key learnings from the study revealed:

  • A 293% ROI over a three-year period
  • $19.9 million in net present value
  • $10.9 million in income uplift
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