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Voice AI: What everyone gets wrong, and how to get it right

Thursday, 02 October 2025 at 11:00PM CET | 5:00PM ET

Samantha Rosendorff
Kane Simms
Last updated 07 October 2025

Unpacking the biggest Voice AI mistakes—and the proven strategies to get it right.

Voice automation is no longer a “nice to have” — it’s becoming a core pillar of modern customer experience. Yet so many voice AI projects stumble, stall, or underdeliver.

Join us for a candid discussion on the five non-negotiables of voice AI to discover what works, what fails, and what every CX leader must prioritise before scaling.

In this webinar, you'll learn:

  • Why speed isn’t the enemy, but silence is.
  • The design differences between chat and voice, and why they matter.
  • How to balance latency, security, and compliance.
  • What to do when customers pause, interrupt, or go off-script.

Walk away with practical guidance and a clear framework for building Voice AI that enhances — not harms — your customer experience.

Don’t let weak foundations derail your automation strategy. Learn how to get Voice AI right from the start.