Beyond accuracy: How to think about AI Agent quality
This session focuses on AI agent quality and how to understand what “good” really looks like in practice. It’s designed for anyone who wants to feel more confident in their agent’s performance, spot issues early, and prioritize the right improvements.
Hosted by Simeon Kristofferson, Customer Education Manager, together with Shiv Chibber, Customer Engagement Manager, the session helps you build a clear mental model for assessing quality and shaping more reliable, high-performing AI agent behavior.
In this session, you'll learn:
- What AI agent quality actually means and why it is so hard to define
- How to assess performance in a practical, grounded way
- How to recognize issues early and decide which improvements matter most
Whether you’re tuning an existing AI agent or building your first one, this session helps you make sense of quality, strengthen your evaluation process, and move forward with confidence.